Captain
How can a teacher immerse a large group of students in an international trip in a way that's safe, organized, and engaging?
How can a teacher immerse a large group of students in an international trip in a way that's safe, organized, and engaging?
Captain is a multi-device AI platform that helps educators manage international group trips with large numbers of students. Currently, taking K12 students abroad is an enormous feat that requires the group leader to develop her own systems and processes for managing travelers and information. The collection of pre-travel documentation like medical releases and conduct agreements is a gargantuan task by itself, to say nothing of keeping travelers and data organized while in transit or on the ground in a foreign country.
As a team of three, we divided roles into branding, interaction, and service design. I focused on service design, meaning that I was responsible for mapping out the user journies, designing the onboarding experience for teachers, and assembling the final product video.
In the initial phase of the project, we concentrated our efforts on mapping out the air travel experience for large educational groups. During this phase, we mapped any travel-related event or touchpoint from the moment an educator decided to plan a trip until the moment the group landed safely back at home.
Next, I created a complete digital version of our sketched timelines, integrating all of our planned interventions and additional touchpoints. It was important to provide a way to visualize the entire experience in a way that separated interactions with our three distinct user groups. View the timeline at full resolution.
Captain uses three main touchpoints to streamline international travel: a pre-trip web application, a international-use mobile application, and a smart bracelet for notifications and interactions. These interventions work together to create a seamless travel experience.
As a team member, my role involved creating portions of the desktop web application, public website, and user onboarding experience. I produced a video for our team that explains each member's touchpoints in context, which you can view above.
